mb8i Privacy Policy

1. Introduction and Scope of This Policy

mb8i ("we", "our platform") is an operator of an online casino and sports betting platform operating under international licensing. This Privacy Policy applies to all users who access the mb8i website, including individuals who register as members, visitors browsing general content, and anyone who interacts with our customer support services.

This policy explains:

• The types of personal information we collect from you
• The purposes and legal basis for collecting and processing data
• How we protect and store your information
• The circumstances under which your data may be shared with third parties
• Your rights as a data subject and how to exercise them
• Information about the use of cookies and tracking technologies
• Policy update procedures and how we notify you

2. Personal Information We Collect

mb8i collects several categories of information depending on your interaction with our platform:

We do not collect sensitive information such as biometric data, medical records or religious beliefs unless specifically required by licensing obligations or applicable law.

3. Purposes for Processing Your Data

mb8i processes your personal information on several lawful bases, including performance of a service contract, compliance with legal obligations, legitimate interests of the platform, and consent you have provided. The main purposes of processing are as follows:

• Account management: Registration, identity verification, activation and maintenance of member accounts
• Financial processing: Processing deposits, withdrawals and maintaining accurate transaction records
• KYC and AML compliance: Meeting Know Your Customer and anti-money laundering requirements under international licensing
• Platform security: Detecting fraudulent activity, preventing unauthorised access and protecting the integrity of the platform
• Customer support: Resolving enquiries, complaints and assisting users effectively in Malay and English
• Service personalisation: Tailoring the user experience, offering relevant promotions and improving content quality
• Responsible gambling: Monitoring game patterns to identify signs of problem gambling and enforcing self-imposed limits
• Marketing communications: Informing you about bonuses, promotions and new features — subject to your communication preferences

4. Sharing Information with Third Parties

mb8i does not sell or transfer your personal data to third parties for commercial gain. However, in certain limited circumstances, your data may be shared with:

• Payment service providers: E-wallet providers, FPX gateways, cryptocurrency providers and financial institutions that process your transactions — all subject to strict confidentiality agreements
• Game software providers: Licensed game studios that require session verification to grant access to their gaming platforms
• Analytics services: Third parties that help us understand usage patterns to improve the platform — data is shared in aggregated or anonymised form only
• Legal authorities: When required by court order, regulatory body or valid legal process
• Licensing bodies: Disclosure of required information to international licensing authorities that regulate our operations

In all cases of sharing, mb8i ensures that appropriate data processing agreements are in place and that an equivalent level of protection is maintained by all recipients.

5. Use of Cookies and Tracking Technologies

The mb8i website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly. The cookies we use include:

• Session cookies: Required to maintain your login session and ensure account security while you are active on the platform
• Functional cookies: Store your language preferences, display settings and other preferences to speed up your use of the platform
• Analytics cookies: Help us understand which pages are visited most frequently, average session duration and navigation patterns for improvement purposes
• Security cookies: Detect suspicious login attempts, bot activity and unauthorised access attempts

You can manage cookie settings through your web browser. Please note that blocking certain cookies may affect platform functionality — in particular, the login and session security features.

6. Cross-Border Data Transfers

As mb8i operates under international licensing, your personal data may be processed and stored on servers located outside Malaysia. In every case of international data transfer, we ensure:

• The receiving country or jurisdiction provides an equivalent or higher level of data protection
• Appropriate contractual safeguards, such as standard contractual clauses, are in place
• Regular security audits are conducted on all data storage systems located overseas
• Transfers involve only necessary and non-excessive data in accordance with the data minimisation principle

7. Data Retention Period and Deletion

mb8i retains your personal data based on the following requirements:

• Active account data: Retained for as long as your account is active and you continue using our services
• Financial transaction data: Retained for the minimum period set by licensing requirements and anti-money laundering laws — typically not less than five years after the last transaction
• Support communication records: Retained for three years for complaint reference and service quality audits
• Technical log data: Retained for sixteen months for security purposes and technical troubleshooting

When the retention period ends and there is no legal requirement to keep the data, we will securely delete or anonymise your information using recognised methods.

8. Technical Security Measures

mb8i continually invests in security infrastructure to protect your personal data. The technical and organisational measures we implement include:

• Encryption of data in transit using TLS/SSL protocols and at rest using AES encryption
• Role-based access controls ensuring only authorised staff can access relevant data
• Continuous auditing and monitoring of access logs to detect unusual activity
• Regular penetration testing and system vulnerability assessments
• Clear incident response procedures to manage any data breach quickly and effectively
• Mandatory data protection training for all staff handling personal information

9. Child Protection and Age Restrictions

mb8i services are intended solely for individuals aged 21 and above. We do not knowingly collect, store or process personal information from individuals under the age of 21. Every registration application goes through a strict age verification process.

If we find that information belonging to an individual below the specified age limit has been collected unintentionally, we will take immediate steps to delete that data and close the relevant account. If you are aware of such a case, please notify us promptly through the available support channels.

10. Updates to This Privacy Policy

mb8i reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or service improvements. When material changes are made:

• The "Effective date" at the top of this policy will be updated
• Notifications will be sent to active members via email or in-platform notifications
• For significant changes, we will display a clear notice on the homepage for a suitable period
• Continued use of the mb8i platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy

We encourage you to review this policy periodically. If you do not agree with any changes, please contact our customer support before the notice period ends.

11. How to Contact Us About Privacy

For any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, you may contact us through:

• 24/7 live chat: Available directly on the mb8i platform in Malay and English — the fastest way to get an immediate response
• Support email: [email protected] — for more detailed written requests, including data access or deletion applications

We aim to respond to all privacy enquiries within a reasonable timeframe. Requests that require identity verification may take a little longer to process in order to ensure the security of your account.