mb8i Terms and Conditions of Use

1. Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and mb8i ("Platform", "us"). This document governs the use of all services provided by mb8i, including but not limited to online casino games, sports betting, online slots and all related platform features.

By completing the registration process, making your first deposit or using any part of the mb8i platform, you hereby confirm that you have read, understood and fully agree to be bound by these Terms and all related policies, including mb8i's Privacy Policy and Responsible Gambling Policy.

In the event of any conflict between the Malay version and any other translation of this document, the Malay version shall serve as the primary reference.

2. User Eligibility

To register and use the mb8i platform, you must meet all of the following requirements:

• Be at least 21 years of age on the date of registration.
• Have full legal capacity to enter into a binding agreement.
• Not be registering on behalf of any third party or entity.
• Not have been previously closed or banned by mb8i or any other online gambling platform for reasons of fraud or terms violations.
• Be acting using your own personal funds and not funds belonging to another party.

mb8i reserves the right to request age and identity verification at any time. Users who fail to verify this information within the stipulated period may face a temporary restriction or account closure.

3. Account Registration and Management

Each user is only allowed to hold one active account at any one time. Holding multiple accounts is a serious violation of these Terms and will result in the closure of all related accounts along with the freezing of any existing balances.

During registration, you are required to provide accurate, complete and current information, including:

• Full name as shown on your identity card (MyKad) or passport.
• A valid date of birth for age verification.
• An active email address and mobile phone number.
• Bank account or e-wallet details for payment purposes.

You are fully responsible for keeping your account password secure. mb8i will not be held liable for any losses resulting from unauthorised access that arises from your own negligence in safeguarding your login information.

If you suspect your account has been accessed without authorisation, contact the mb8i support team immediately via live chat or email.

4. Deposits and Payment Methods

mb8i supports a range of deposit methods for the convenience of Malaysian players. All transactions are processed using established security protocols.

Accepted deposit methods:

• Touch 'n Go eWallet
• DuitNow
• FPX Online Banking
• Boost
• ShopeePay
• Cryptocurrency: USDT, BTC, ETH

Minimum deposit: RM20 for all payment methods. No specific maximum deposit amount is set in this context, however mb8i reserves the right to apply limits based on your account verification level.

All deposits must be made using an account or digital wallet registered in your own name. Deposits from third parties or unverifiable sources will not be accepted and will be returned.

mb8i is not responsible for any delays arising from third-party payment processors. If your deposit has not been credited within the expected timeframe, please contact our support team with proof of transaction.

5. Withdrawals

Withdrawals from your mb8i account are processed based on the following policy:

• Minimum withdrawal: RM100 per transaction.
• Processing time: 5 to 30 minutes after the request is approved.
• Withdrawals will be processed to the same payment method used for the original deposit, subject to current policy.
• Identity verification may be required before a withdrawal is processed, particularly for larger amounts or first-time requests.

mb8i reserves the right to delay or reject any withdrawal request that shows signs of fraudulent activity, bonus abuse or violations of these Terms until an investigation has been completed.

6. Bonuses, Promotions and VIP Programme

All bonuses offered by mb8i are subject to specific terms and conditions. These terms must be fully met before any withdrawal from bonus credits can be made.

Welcome Bonus: mb8i offers a 120% welcome bonus on the first deposit, up to a maximum of RM1,500. The wagering requirement is 25 times the bonus amount received.

Wagering requirement calculation examples:

• Deposit RM100 → Bonus RM120 → Account balance RM220 → Wagering requirement: RM120 × 25 = RM3,000
• Deposit RM2,600 → Bonus RM1,500 → Account balance RM4,100 → Wagering requirement: RM1,500 × 25 = RM37,500

VIP Programme: mb8i has four VIP tiers — Bronze, Silver, Gold and Platinum — each offering different weekly cashback rates: Bronze up to 0.4%, Silver up to 0.8%, Gold up to 1.1%, and Platinum up to 1.5%. Progression through the VIP tiers depends on your gaming activity and loyalty.

mb8i reserves the right to modify, suspend or withdraw any bonus or promotion at any time. Bonus abuse or fraud will result in cancellation of bonus credits and further action against the account.

7. Responsible Gaming

mb8i is committed to responsible gambling. We provide various tools to help users maintain control over their betting activities. These include options to set deposit limits, betting limits and break periods from the platform.

If you feel that your betting activity has become a problem or is affecting your personal and financial life, we encourage you to:

• Use the self-exclusion feature available in your account.
• Contact mb8i support to get help setting personal betting limits.
• Seek professional help from relevant responsible gambling support organisations.

For more information about responsible gambling tools, please visit our Responsible Gambling page.

8. Prohibited Activities

The following activities are strictly prohibited on the mb8i platform:

• Registering or operating multiple accounts simultaneously.
• Using automation software, bots, scripts or artificial methods to influence game outcomes.
• Bonus abuse, including making deposits solely to obtain bonuses without genuine intent to play.
• Colluding with other players to deceive the platform through coordinated gameplay strategies.
• Any form of money laundering or use of funds from illegal sources.
• Using another person's personal information without authorisation for registration or payment purposes.
• Exploiting any technical bugs or system vulnerabilities for unfair gain.

mb8i reserves the right to investigate any activity that raises suspicion and to suspend the operation of the relevant account while the investigation is ongoing.

9. Account Closure and Suspension

mb8i reserves the right to suspend or close any user account without prior notice if there is evidence or reasonable grounds to believe that the user has violated these Terms. Circumstances that may lead to such action include:

• Violation of any condition stated in this Terms document.
• Providing false or misleading information during registration or verification.
• Fraudulent activity or attempts to deceive the platform or other players.
• Voluntary account closure requested by the user.

If an account is closed for reasons other than a breach of the Terms, any valid real money balance will be returned to you once the verification process is complete. Bonus credits that have not met the wagering requirements are not eligible for return.

Users who wish to close their account voluntarily may do so by contacting mb8i customer support via live chat or email.

10. Limitation of Liability and Disclaimer

mb8i provides its platform services "as is". While we strive to ensure the platform operates well and securely at all times, we do not guarantee that the service will always be free from technical disruptions, delays or errors.

mb8i will not be held liable for:

• Losses arising from legitimate game outcomes.
• Indirect or incidental damages arising from use of the platform.
• Losses due to internet connection failures or technical disruptions beyond our control.
• Any damages arising from unauthorised access to your account as a result of your own negligence.

Any liability claim against mb8i is limited to the net deposit amount you made in the 30 days prior to the event giving rise to the claim.

11. Amendments to Terms and Conditions

mb8i reserves the right to modify, update or improve these Terms and Conditions at any time. Any amendments will take effect as soon as they are published on this website.

It is your responsibility to review these Terms periodically to ensure you are always complying with the latest version. The update date will be displayed at the top of this document for your reference.

Continued use of the mb8i platform after any amendments are published will be considered as your acceptance of the amended Terms. If you do not agree with the amendments, you have the right to close your account by contacting our support.

For any enquiries regarding these Terms and Conditions, please contact the mb8i support team via 24/7 live chat or email at: [email protected]